Refund policy
Refund & Returns Policy 
At Poppin Pets, we want you and your furry friend to be completely obsessed with your new gear! If something isn't quite right, we've made our UK return process straightforward and fully compliant with British consumer protection laws. 
The 14-Day "Change of Mind" Window Under the UK Consumer Contracts Regulations, you have the statutory right to change your mind and cancel your order for any reason within 14 days of receiving your items. You then have a further 14 days to safely post the package back to us. 
Return Eligibility Conditions To ensure your return is accepted, the item must be returned in a resellable condition: ◦ It must be unworn, unused, and unwashed (no pet hair, mud, or bite marks).It must be in its original packaging with all product tags still attached.
Non-Returnable Items Perishable goods (opened pet treats), personalized items (engraved name tags), and gift cards cannot be returned. 
Faulty, Damaged, or Incorrect Items If an item arrives damaged, you are fully protected by the UK Consumer Rights Act 2015. You have a 30-day right to reject faulty goods. Email us immediately at returns@poppinpets.co.uk with photos of the fault, and we will issue a free replacement or full refund. 
How to Start a Return a. Email returns@poppinpets.co.uk with your order number. Do not send items back to the manufacturer fulfillment address printed on the shipping box.We will provide our designated UK return address.Post the item back using a tracked service (customer covers return postage for change-of-mind returns). Approved refunds clear back to your original payment within 14 days of receipt.
At Poppin Pets, we want you and your furry friend to be completely obsessed with your new gear! If something isn't quite right, we've made our UK return process straightforward and fully compliant with British consumer protection laws. The 14-Day "Change of Mind" Window Under the UK Consumer Contracts Regulations, you have the statutory right to change your mind and cancel your order for any reason within 14 days of receiving your items. You then have a further 14 days to safely post the package back to us. Return Eligibility Conditions To ensure your return is accepted, the item must be returned in a resellable condition: ◦ It must be unworn, unused, and unwashed (no pet hair, mud, or bite marks).It must be in its original packaging with all product tags still attached. Non-Returnable Items Perishable goods (opened pet treats), personalized items (engraved name tags), and gift cards cannot be returned. Faulty, Damaged, or Incorrect Items If an item arrives damaged, you are fully protected by the UK Consumer Rights Act 2015. You have a 30-day right to reject faulty goods. Email us immediately at returns@poppinpets.co.uk with photos of the fault, and we will issue a free replacement or full refund. How to Start a Return a. Email returns@poppinpets.co.uk with your order number. Do not send items back to the manufacturer fulfillment address printed on the shipping box.We will provide our designated UK return address.Post the item back using a tracked service (customer covers return postage for change-of-mind returns). Approved refunds clear back to your original payment within 14 days of receipt.